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var(--transition-fast)}.user-menu-trigger:hover{background:var(--bg-tertiary)}.user-avatar{width:32px;height:32px;border-radius:var(--radius-full);background:var(--accent-primary);color:#fff;display:flex;align-items:center;justify-content:center;font-size:var(--text-sm);font-weight:600}.user-avatar-lg{width:48px;height:48px;border-radius:var(--radius-full);background:var(--accent-primary);color:#fff;display:flex;align-items:center;justify-content:center;font-size:var(--text-lg);font-weight:600}.user-menu-dropdown{position:absolute;top:calc(100% + var(--space-2));right:0;width:280px;background:var(--bg-secondary);border:1px solid var(--border-primary);border-radius:var(--radius-lg);box-shadow:var(--shadow-xl);opacity:0;visibility:hidden;transform:translateY(-8px);transition:all var(--transition-fast);z-index:var(--z-dropdown)}.user-menu.open 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var(--border-primary);border-radius:var(--radius-lg)}.stat-card-icon{width:42px;height:42px;display:flex;align-items:center;justify-content:center;border-radius:var(--radius-md);flex-shrink:0}.stat-card-value{font-size:var(--text-2xl);font-weight:700;color:var(--text-primary);line-height:1}.stat-card-label{font-size:var(--text-sm);color:var(--text-secondary);margin-top:var(--space-1)}.bots-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:var(--space-4)}.bot-card{background:var(--bg-tertiary);border:1px solid var(--border-primary);border-radius:var(--radius-lg);padding:var(--space-5);transition:all var(--transition-fast)}.bot-card:hover{border-color:var(--accent-primary);box-shadow:0 0 20px var(--accent-primary-light)}.bot-card-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:var(--space-4)}.bot-card-icon{width:48px;height:48px;background:#08c;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;color:#fff}.bot-card-status{display:flex;align-items:center;gap:var(--space-2);font-size:var(--text-xs);font-weight:500}.bot-card-status.active{color:var(--accent-success)}.bot-card-status.inactive{color:var(--text-tertiary)}.bot-card-name{font-size:var(--text-lg);font-weight:600;margin-bottom:var(--space-1)}.bot-card-channel{font-size:var(--text-sm);color:var(--text-secondary);margin-bottom:var(--space-4)}.bot-card-actions{display:flex;gap:var(--space-2)}.webhook-label{font-size:var(--text-xs);color:var(--text-tertiary);margin-bottom:var(--space-2)}.webhook-display{background:var(--bg-primary);border:1px solid var(--border-primary);border-radius:var(--radius-md);padding:var(--space-3);font-family:var(--font-mono);font-size:var(--text-sm);word-break:break-all;margin-bottom:var(--space-4)}.code-block{position:relative;padding:var(--space-4);background:var(--bg-primary);border:1px solid var(--border-primary);border-radius:var(--radius-md);font-family:var(--font-mono);font-size:var(--text-sm);overflow-x:auto}.code-block code{color:var(--accent-primary)}.code-block .copy-btn{position:absolute;top:var(--space-2);right:var(--space-2)}.copy-btn{display:inline-flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);font-size:var(--text-sm);color:var(--text-secondary);background:var(--bg-tertiary);border:1px solid var(--border-primary);border-radius:var(--radius-sm);transition:all var(--transition-fast)}.copy-btn:hover{background:var(--bg-elevated);color:var(--text-primary)}.copy-btn.copied{background:var(--accent-success-light);color:var(--accent-success);border-color:var(--accent-success)}.channel-list{display:flex;flex-direction:column;gap:var(--space-2);max-height:200px;overflow-y:auto}.channel-item{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-3);background:var(--bg-tertiary);border:1px solid var(--border-primary);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast)}.channel-item:hover{border-color:var(--accent-primary)}.channel-item.selected{border-color:var(--accent-primary);background:var(--accent-primary-light)}.channel-item input[type=radio]{display:none}.channel-icon{width:40px;height:40px;background:var(--bg-elevated);border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;color:var(--text-secondary)}.channel-info{flex:1}.channel-name{font-weight:500;margin-bottom:var(--space-1)}.channel-type{font-size:var(--text-xs);color:var(--text-tertiary)}.empty-state{text-align:center;padding:var(--space-12);color:var(--text-tertiary)}.setup-step{flex:1;display:flex;align-items:center;gap:var(--space-3)}.setup-step-number{width:32px;height:32px;border-radius:50%;background:var(--bg-tertiary);color:var(--text-tertiary);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:var(--text-sm)}.setup-step.active .setup-step-number{background:var(--accent-primary);color:#fff}.setup-step.completed .setup-step-number{background:var(--accent-success);color:#fff}.setup-step-label{font-size:var(--text-sm);color:var(--text-secondary)}.setup-step.active .setup-step-label{color:var(--text-primary);font-weight:500}.logs-table{width:100%;border-collapse:collapse}.logs-table th,.logs-table td{padding:.75rem 1rem;text-align:left;border-bottom:1px solid var(--border-primary)}.logs-table th{font-weight:600;color:var(--text-secondary);font-size:.75rem;text-transform:uppercase;letter-spacing:.05em;background:var(--bg-secondary)}.logs-table tr:hover{background:var(--bg-tertiary)}.status-badge{display:inline-flex;align-items:center;gap:.375rem;padding:.25rem .625rem;border-radius:var(--radius-full);font-size:.75rem;font-weight:500}.status-badge.success{background:var(--accent-success-light);color:var(--accent-success)}.status-badge.failed{background:var(--accent-danger-light);color:var(--accent-danger)}.status-badge.pending{background:var(--accent-warning-light);color:var(--accent-warning)}.status-dot{width:6px;height:6px;border-radius:50%;background:currentColor}.filters-bar{display:flex;flex-wrap:wrap;gap:1rem;margin-bottom:1.5rem}.filter-group{display:flex;flex-direction:column;gap:.375rem}.filter-label{font-size:.75rem;font-weight:500;color:var(--text-secondary)}.filter-select{padding:.5rem .75rem;border:1px solid var(--border-primary);border-radius:var(--radius-md);background:var(--bg-primary);color:var(--text-primary);font-size:.875rem;min-width:150px}.log-message{max-width:300px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-family:var(--font-mono);font-size:.8125rem}.log-symbol{font-weight:600;color:var(--accent-primary)}.log-time{color:var(--text-secondary);font-size:.8125rem}.empty-logs{text-align:center;padding:3rem 1rem;color:var(--text-tertiary)}.pagination{display:flex;align-items:center;justify-content:center;gap:.5rem;margin-top:1.5rem}.pagination-btn{padding:.5rem 1rem;border:1px solid var(--border-primary);border-radius:var(--radius-md);background:var(--bg-primary);color:var(--text-primary);font-size:.875rem;cursor:pointer;transition:all var(--transition-fast)}.pagination-btn:hover:not(:disabled){background:var(--bg-tertiary);border-color:var(--accent-primary)}.pagination-btn:disabled{opacity:.5;cursor:not-allowed}.pagination-info{color:var(--text-secondary);font-size:.875rem;padding:0 1rem}.tabs{display:flex;gap:1.5rem;border-bottom:1px solid var(--border-primary);margin-bottom:2rem;overflow-x:auto}.tab-btn{background:none;border:none;border-bottom:2px solid transparent;padding:.75rem .5rem;color:var(--text-secondary);font-weight:500;font-size:var(--text-sm);cursor:pointer;white-space:nowrap;transition:all var(--transition-fast)}.tab-btn:hover{color:var(--text-primary)}.tab-btn.active{color:var(--accent-primary);border-bottom-color:var(--accent-primary)}.tab-content{display:none;animation:fadeInTab .3s ease}.tab-content.active{display:block}@keyframes fadeInTab{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.avatar-uploader{position:relative;width:80px;height:80px}#avatar-preview-container{width:100%;height:100%;border-radius:50%;overflow:hidden}.avatar-uploader img,.avatar-uploader .placeholder{width:100%;height:100%;border-radius:50%;object-fit:cover}.avatar-uploader .placeholder{background:var(--bg-tertiary);display:flex;align-items:center;justify-content:center;font-size:2rem;color:var(--text-secondary);text-transform:uppercase}.upload-btn{position:absolute;bottom:0;right:0;width:28px;height:28px;background:var(--accent-primary);color:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:var(--shadow-sm);transition:transform var(--transition-fast)}.upload-btn:hover{transform:scale(1.1)}.activity-table{width:100%;border-collapse:collapse}.activity-table th,.activity-table td{text-align:left;padding:var(--space-3);border-bottom:1px solid var(--border-primary);font-size:var(--text-sm)}.activity-table th{color:var(--text-secondary);font-weight:500}.templates-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:1.5rem}.template-card{background:var(--bg-secondary);border:1px solid var(--border-primary);border-radius:var(--radius-lg);padding:1.5rem;transition:all var(--transition-fast)}.template-card:hover{border-color:var(--accent-primary);transform:translateY(-2px)}.template-card-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:1rem}.template-name{font-size:1rem;font-weight:600;color:var(--text-primary);margin:0}.template-preview{background:var(--bg-tertiary);border-radius:var(--radius-md);padding:1rem;margin-bottom:1rem;font-family:var(--font-mono);font-size:.8125rem;color:var(--text-secondary);max-height:120px;overflow:hidden;white-space:pre-wrap}.template-card-actions{display:flex;gap:.5rem}.library-card{background:var(--bg-secondary);border:1px solid var(--border-primary);border-radius:var(--radius-lg);padding:1rem;cursor:pointer;transition:all var(--transition-fast)}.library-card:hover{border-color:var(--accent-primary);background:var(--bg-tertiary)}.ticket-list{background:var(--bg-secondary);border:1px solid var(--border-primary);border-radius:var(--radius-lg);overflow:hidden}.ticket-item{display:flex;align-items:center;justify-content:space-between;padding:var(--space-4) var(--space-6);border-bottom:1px solid var(--border-primary);transition:all var(--transition-fast);text-decoration:none;color:inherit}.ticket-item:last-child{border-bottom:none}.ticket-item:hover{background:var(--bg-tertiary)}.ticket-info h4{margin:0;font-size:var(--text-base);font-weight:500;color:var(--text-primary);display:flex;align-items:center;gap:var(--space-2)}.ticket-info p{margin:var(--space-1) 0 0 0;font-size:var(--text-sm);color:var(--text-secondary)}.ticket-meta{text-align:right;display:flex;flex-direction:column;gap:var(--space-2);align-items:flex-end}.ticket-date{font-size:var(--text-xs);color:var(--text-tertiary)}.ticket-id{font-family:monospace;background:var(--bg-tertiary);padding:2px 6px;border-radius:4px;font-size:var(--text-xs);color:var(--text-secondary)}.form-container{max-width:800px;margin:0 auto}.form-card{background:var(--bg-secondary);border:1px solid var(--border-primary);border-radius:var(--radius-lg);padding:var(--space-6)}.ticket-layout{display:grid;grid-template-columns:1fr 300px;gap:var(--space-6)}@media(max-width:1024px){.ticket-layout{grid-template-columns:1fr}}.chat-container{background:var(--bg-secondary);border:1px solid var(--border-primary);border-radius:var(--radius-lg);display:flex;flex-direction:column;height:calc(100vh - 200px);min-height:500px}.chat-messages{flex:1;overflow-y:auto;padding:var(--space-6);display:flex;flex-direction:column;gap:var(--space-4)}.message{max-width:80%;padding:var(--space-4);border-radius:var(--radius-lg);position:relative}.message.user{align-self:flex-end;background:var(--accent-primary);color:#fff;border-bottom-right-radius:4px}.message.staff{align-self:flex-start;background:var(--bg-tertiary);border:1px solid var(--border-primary);border-bottom-left-radius:4px}.message-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--space-2);font-size:var(--text-xs);opacity:.8}.message-content{white-space:pre-wrap;line-height:1.5}.chat-input-area{padding:var(--space-4);border-top:1px solid var(--border-primary);background:var(--bg-secondary);border-bottom-left-radius:var(--radius-lg);border-bottom-right-radius:var(--radius-lg)}.ticket-sidebar{background:var(--bg-secondary);border:1px solid var(--border-primary);border-radius:var(--radius-lg);padding:var(--space-6);height:fit-content}.sidebar-section{padding-bottom:var(--space-4);margin-bottom:var(--space-4);border-bottom:1px solid var(--border-primary)}.sidebar-section:last-child{border:none;margin:0;padding:0}.sidebar-label{font-size:var(--text-xs);color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em;margin-bottom:var(--space-2);font-weight:600}.sidebar-value{font-size:var(--text-sm);color:var(--text-primary);font-weight:500}